I have a Tesla and have had 2 over past 8 years. They have been using tesla Uber credits voucher rather than a loaner car, when you need service for about 3 years now. I’ve used them 4 times in the 3 years. You get usually $100/day or a combined amount for several days ($400 for anticipated 4 days) in service. I’ve used Uber black, Uber lux on these occasions no problem. The voucher itself indicates only restrictions are Uber eats and you are responsible for the tip. This past time I was charged my personal payment in lieu of the voucher and Uber stated it’s because I used Uber black which the voucher “clearly” indicates that as restriction in the voucher. I sent proof and uploaded it multiple times as well as proof of using Uber black and Lux previously with tesla voucher Uber credit. They continue to parrot same thing now 6x, while simultaneously refusing to acknowledge the verbiage on the actual voucher or my previous proof. I’ve asked to speak to a supervisor and someone on the phone. They have ingnored my requests completely and stopped responding altogether and just keep sending me requests to rate their service.