I booked a ride at 2.34 PM on 04/04/2023 from airport. The guy never came, and the map showed he is 1-2 min away for like 20mmin. I was standing outside in freezing cold, 20 min later he sent a text asking where I'm, I said 6B, he asked what is 6B. That's when I realized he is not at the airport. He agreed he is not but lied saying he came and went. Original time was 12 min wait, there is no way he came and left while I was standing and scannnig LIC plates. He said he can't cancel, and I should if I can. I ended up cancelling and rebooking. His name was Rahman. Worst is I sent a message to Uber till today no response, suppossed to call me within 24 hours. Terrible customer service for charging an arm and a leg.