As a dissatisfied customer, I have come across some disappointing aspects of Uber's service. First and foremost, their customer support is painfully slow and unresponsive. It's frustrating when you need assistance and they fail to provide timely help. What's even more disheartening is their deceitful approach to pricing. Despite claiming to offer free delivery, Uber continues to increase their service fees, leaving customers feeling misled and taken advantage of. It's important for companies to be transparent about their charges, and Uber seems to be falling short in this regard. Another concerning practice is their tendency to offer substitute products without consulting the customer. Often, they will replace an item with a cheaper alternative, completely disregarding the customer's original choice. This lack of consideration for the customer's preferences is both frustrating and disrespectful. Moreover, Uber seems to employ various tactics to push customers into spending more. For instance, if you order something worth $30, they will try to upsell you on more expensive items, pressuring you to make choices that may not align with your budget or desires. This manipulative approach leaves a bitter taste in one's mouth. Lastly, their new strategy of only providing free delivery for orders over $40 feels like yet another ploy to squeeze more money out of customers. It's unfair to impose such limitations, forcing customers to spend more than they initially intended just to avoid delivery charges. In conclusion, Uber's slow support, misleading pricing tactics, disregard for customer choices, and manipulative strategies to increase spending are all valid reasons for concern. As a customer, I hope they address these issues and work towards providing a more transparent and customer-centric experience.