My phone fell out of my backpack, i did not see t when i got out of the car, as soon as I crossed the street I went to get my phone and tip the driver. but the phone was gone. tried to get the drivers to stop but he did don't hear me. this was just before 5pm. went into the apartment and got on Uber help chat trying to catch the driver before he got to far way. Buy the time i got thought to the help chat person what had happened, the driver had already got the next ride going. that's all good. the driver said he would being it back within 30 minutes or so. but no he did not. Said he tried calling my phone, the one he had in his car, and no one answered. so he just keep driving and never tried to bring it back. and the help chat person never fallowed up to see if I had got the phone back. So 4.5 hours later I got back on the chat help thing on the PC and got the run around of he tried to call the phone, and so on. I then told her to tel him to take it to where he picked it up and then it got so bad. anyways never will i again get out of the car with out checking all the stuff I have. this needs to change on there part.