The issue isn't really the drivers but the app itself. There is no way to truly contact support. There is no number to call to speak to someone. There is only automated or text. It feels so lifeless. And let's not forget hidden fees and cancellation charges. I once had to cancel a ride when it said the driver was still 20 minutes away and it charges me more than the trip would have. Lol not like it was 28 degrees and raining ice or anything and after ten at night. If I had waited I could have gotten sick or injured. The collective entity that is Uber only sees profits not people. And that is not just from the riders standpoint either, I have spoken to many drivers who feel misled and misused by this amalgamation of burocracy. It sad really. And we have to use it because it still better than the cab companies because you will get a ride and they do have guidelines they have to follow. And at the end of the day they come across as cowardly and greedy.