Uber ride customer service is absolutely awful. I wish I can give them 0. They are a total waste of time. They do are not there to help customers in practice and cost customers distress and when it is pointed out to them that their advice does not match reality or have not answered the customers questions they hang up on you. Absolutely no emphathy and incapable of putting themselves in costumers position, they only know a few lines about oh this is our policy and we suggest you wait to get your money paid back in a few days if not call bank again and hung up on you. Total total waste of time, not sure why they are even getting paid for providing customer such awful service. They also refuse so many times to put down in writing what they tell you verbally so you have nothing to go on and nothing to show your bank that Uber has messed up, in order to claim your money back. Avoid avoid avoid please