Read for yourself what went wrong, and what is wrong with this company... I have never posted a review, but I am at my wit's end and want to go scream at Dara Khosrowshahi for the scam he is overseeing in the name of Customer Support. And if he is unaware of how awful Uber CS is then someone should englighten him... If only he could try requesting a resolution himself he'd want to scream at himself and probably fire those who've created and manage this monster. Read below... Tue, Nov 14, 3:38 PM  Thanks for contacting our support chat. To help us get started, please summarize your issue below. Hi ordered two small Build Your Own chicken bowls from Imperfect where I often eat. The large bowl costs $13.95 and small costs $12.95 with chicken and eveything included and nothing else added to the bowl that costs extra. That's the pricing I was expecting. And there was an offer of buy 1 get 1 free or on Uber Eats so I was utterly confused to see my total as $33.96 after the $18.55 discount. And my credit card shows the total to be $43.27!!! This is just not possible -- even after you include all the service and Uber fees it is not possible for 2 small chicken bowls to come to that large a total and certainly not with the BOGO offer. Please help with this. Thanks.  Thanks for providing this information. We’ll connect you to the next available customer support representative. Tue, Nov 14, 3:48 PM Connected to Gurpreet Singh  Hi Vishal, thanks for being a member. I'm Gurpreet, and I'm here to help. Hi Gurpreet  Sorry to hear about this. This is not the type of experience that we aim to provide, I will be looking into this matter for you. Thanks Please allow me 3 minutes while I check your order. ok Thanks for being on hold. We’re sorry to hear there was an issue with your order. Unfortunately, because you contacted us more than 48 hours after placing your order, we’re unable to provide a refund. We have noted your issue and will work to create a better experience on future orders. What! You can also give direct feedback to the store and delivery person by submitting a review in your app to assist in this. If you experience an issue in the future, please contact us within 48 hours of placing your order so we can provide the best possible solution. That's ridiculous. I tried contacting that very night but I couldn't access chat. Then I couldn't the next day either. I finally found the time and it's working and I get 48 hours!  Upon checking your order details, it appears that you contacted us more than 48 hours after the order was placed, so we are unable to provide an adjustment at this time. In the future, reach out as soon as possible to let us know about any issues with your order. I understood you the first time. Please explain the logic of 48 hours and how that changes my grievance?  As we checked, we see that you contacted us more than 48 hours after your order was placed. Because of this, we’re unable to offer a monetary resolution for this issue. In the future, please contact us within 48 hours in order for us to provide the best possible support experience. And what I am to do if your chat was greyed out and not working the same night I was trying to reach you. I also have work and other things to take care of... if I could get to this in 49 hours, should I be penalized for it? After reviewing your order, I see that you contacted us more than 48 hours after the order was placed. Out of fairness to our merchants, we don't provide refunds for orders older than 48 hours since we've already paid them for the order. In the future, please contact us within 48 hours in order for us to provide the best possible support experience. You repeating the same thing is not useful. This is not the first time I am experiencing this with Uber and I have had it. I am putting this entire chat on social media. This is ridiculous. I don't even think I am talking to a real person here. We understand this experience may have been frustrating, Vishal. Our goal is to resolve every issue. However, we have to make sure it is always aligned with our guidelines. I have already provided you with information regarding your issue. I hope you don't take this personally but I may need to end the chat to give way to other customers. Thank you for contacting Chat support. Tue, Nov 14, 4:00 PM Chat ended by Gurpreet Singh Have we resolved this issue? No Thanks for reaching out again. Please summarize your issue and we'll connect you to a customer support representative. --- END SCENE -- Then I call them, and like many who have written here, I get through to someone, only for them to put me on hold and then for the call to disconnect. Unbelievable!!! This company needs to be penalized and I hope there is a movement to do so... they behave so callously with such impunity!