wish I could give it 0 stars, doesn't deserve the 1 star. I pay for an Uber One membership which I am promptly cancelling. I have never made an order that has been received within the estimated delivery time. Statistically that tells me their estimations are terrible. For one of the biggest tech companies in the world this is ridiculous. The delivery windows are misleading. They have enough data to be able to make better estimations. The chat support is insulting. Every time you message they just tell you to wait and end the chat before you can respond. This is clearly not a business model that works. Uber Eats is meant to be about convenience. There is nothing convenient about being hungry and ordering from a place only to have to wait double the time you expected, if not triple. Only to then have the odd issue with the food that you don't bother reporting because by that point you are so hungry and have battled with support and your about to give up all hope. Food has often been delivered leaked or cold, or had missing items. I don't have evidence because I was not collecting any. I don't want to have to build evidence or a case. I just wanted their service to align with their promises and marketing. Uninstalling the app. Will talk bad about the company at any opportunity.