Horrific, absolutely horrific. My 4 year old son and I are about to become homeless because of Uber Customer service. This is not a joke. I am a driver and I have spent the last 48 hours on 16 different calls and 20 chats. Look me up Simon H. I have been a driver on and off for 8.5 years with over 11,000 rides under my belt and a nearly perfect 5 star rating. I had a change of phone number and email address during COVID. I had stopped driving and had to set up a new account to order eats. When I wanted to go back to driving this past October it took me two days to get the attention of a US Based customer service agent who got me access to my old account and fixed the problem immediately. I have been a high school teacher for the last 10 years and thought I could rely on Uber driving during my career switch. I am down to the wire on paying rent right now and am out of food to feed my 4 year old because three days ago they shut down my account claiming I was multi accounting even though I asked customer service to close my Uber eats account I had opened during covid due to inability to access my main account. I received a message after being lied to, hung up on, etc by india all day yesterday, that today it had been ruled my account is perma banned from driving Uber with a dubious claim that my former Uber eats account had been shut down..... I hope it was shut down because I asked them to do that. Not because of fraud but because I regained access to my driver account. Uber has put me in a position where I likely will be evicted from my home. My 4 year old and I will go hungry and be homeless until this is resolved. I have a f-ing masters degree and this is how the drivers are treated? Ridiculous. If anyone wants to join me in filing a punishing lawsuit against Uber due to the substandard, lying, cheating, fraudulent customer service agents I am game. At this point there is nothing to lose. Uber can contact me directly and opt to settle before it reaches the courts but you will be paying me every single day of lost wages between now and then for not giving me an avenue to rectify whatever false claim you have made against me. When someone can no longer access an account due to a changed phone number and e-mail address and when their customer service is so absolutely abusive there is a case to be made for lost wages, emotional damages due to being lied to to get you off the phone, I requested a total of 65 times to speak to a higher up manager and was either lied to or straight up hung up on. Uber needs to be shut down for good. They take 50% of wages from workers, and supply next to zero customer support which put people like me in dire financial circumstances. The thing is ... they did not even notify me that they had closed my only active account not a single email notification nothing. They just decided to close my account while I was actively driving and there was zero recourse. If anything has happened the customer service agent that I asked to close my old account has committed fraud or failed to close the old account and now I am being punished for it. This was before they stopped letting you give customer service your social so I have a feeling it is likely an Uber person in India may have stolen my identity and a former account and there is no one I can report it to in order to rectify this issue. It is absolutely absurd. I WARN ANYONE NEVER EVER PARTNER WITH UBER FOR WORK. THIS IS A TOTAL NIGHTMARE AND NOW I AM JUST SITTING HERE THINKING ABOUT HOW I AM GOING TO NOT BE HOMELESS IN 2 DAYS. UBER USA CALL ME IMMEDIATELY BUT SEND ME A TEXT FIRST SO I KNOW I WILL NOT BE LINKED UP WITH INDIA AGAIN. YOU SHOULD FIRE YOUR INDIAN CALL CENTER WORKERS ENTIRELY THEY ARE ABUSIVE, LYING FRAUDS, PLAYING WITH PEOPLES LIVES AND WELLBEING AND I WILL NOT BE MISTREATED EVER AGAIN BY YOUR JOKE OF A CUSTOMER SERVICE. - SIMON H. 424-537-8770