My experience with Uber for my son's trip was initially promising, with a quoted fare of $12.39 plus a $3.57 booking fee, which seemed reasonable. However, I was dismayed to find that the final charge amounted to $21.13 without my consent. This sudden increase in fare was unjustified and left me feeling taken advantage of. Throughout the ordeal, I maintained constant communication with the driver to ensure a smooth pick-up process. Despite assurances from the driver that he was at the correct location, my son had to wait, as the driver was not present. It was only after some time that my son spotted the driver arriving, which added to the frustration of the situation. The fact that I was charged an additional $5.17 without explanation raises suspicions of potential driver misconduct or a glitch in the system. Furthermore, I am disappointed that Venmo, the payment platform used, did not notify me of this unauthorized charge, compounding my dissatisfaction with the overall experience. This incident serves as a cautionary tale for others relying on Uber's services. It is essential to remain vigilant and aware of potential discrepancies in fares and charges. Hopefully, by sharing my experience, others can avoid similar issues and be more discerning when utilizing this form of transportation. In addition, I was unable to get in touch with anyone from customer service.