I booked a ride to take me to work at 9:30pm today. The ride was supposed to be approximately 30 minutes. Along the way, the driver took the opposite direction. I was wondering what went wrong. It turned out that he took me all the way to another part of Birmingham just because he wanted to purchase petrol. It was only when he got close to the gas station that he asked if he could get some petrol. He then went back to around the original location he picked me before going to the destination I requested. As a result, I arrived 40 whole minutes late. There was no traffic, so I would have arrived early assuming the driver kept to his side of the contract. I wasn’t going for a pleasure trip, I was going to work! I have a problem with any driver quickly stopping and purchasing petrol on their way to the destination, but not going all the way opposite the destination to the extent that I was 40 minutes late to my destination. So I believe this was a deliberate action. While we were on the way, because I was not sure of the motive why the driver behaved this way, I had to call my sister on the phone, and I continued speaking with her until I got to my destination 40 minutes late. On top of that, for a trip that was about £29.80, I was charged £52.57. I contacted your call centre, they were quite dismissive although later they said they have escalated the matter. I asked for a refund and compensation for what has just happened. Your team said that they will refund the wrong amount charged by Uber which is about £22.77 and a £5 compensation. 40 minutes is too much of a time to be lost just on one journey. Coming in 40 minutes late to work is damaging especially in this inflation everyone is taking work seriously and all I get from Uber is £5. What Uber is saying in essence is, “We can put you at risk, breach our contract with you by dropping you off anytime we want, then throw £5 at you as compensation for your worry, stress and time”. That is what an Uber One member is worth to Uber. Do you know that I have lost time and money on this trip because of extreme lateness for no fault of mine and all I get is £5 from call centre agents who treat you shabbily? I am exceedingly unhappy with Uber!