they decided a while ago that because i ordered a lot and a lot of the time my orders were wrong and i would tell them that i would need a pin code for every order. and if anything went wrong w my order they would not refund me money. finally i got an order that just didnt hve 2 of the items and i took. pic of everything i got and yet again they refused to give me. refund. i cncelled my membership nd erased the app. i hve used the app for yers probbaly daily and a lot of times twice a day and they treat me as if i'm trying to get over on them. and they have no customer service that will talk to you. worst delivery app there is. i'm going to door dash. it said i saved 5k+ on my uber one membership before i cancelled it too.