My brother was supposed to be on his way to Melbourne from fort lauderdale. He was supposed to be on a Greyhound at 6:00 a.m. the Uber driver picked him up and spoke zero english. He started driving in the wrong direction. He could not understand what my brother was saying. After this very frustrating time he wanted the driver to bring him back home because he missed his bus and all the driver could say is speak no english. He missed his bus. He has photos of the driver's license plate and of the ride. I tried calling Uber support. It gave me a number that was in South Africa and it said the wireless customer is not answering. I would have needed to download your app which I have no desire to do after this event to contact someone else. It was too late. He missed his bus. Beyond frustrated. How can you hire drivers that do not speak english?