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Anonymous
Have driven uber for over 6 years , and more than 9000 fates . Love the job ,but the incompetence and uncaring nature of Uber support will drive .myself and other drivers off the platform The problems with support remain the same and have been getting steadily worse . They include : 1 support DO NOT RESOLVE anything 2 support DO NOT LISTEN 3 support DO NOT COMPREHEND or acknowledge genuine problems These 3 factors alone ,ensure that concerns for uber drivers and issues with uber app are never resolved or rectified THE SCRIPT from uber support remains the same from uber support (A) we are sorry you have a problem (B) we are sure this must upset you (C) we promise we won't comprehend or follow up any problems you notify us about (D) PLEASE enjoy our repetitive COPY PASTE never ending chain of emails where we demonstrate We don't listen We won't listen We are not authorised to fix anything We are not empowered or motivated to fix anything We DO NOT OFFER SUPPORT We remain in a bubble where we frustrate uber drivers with lack of the above Please allow us the opportunity to move on and frustrate the next driver
6 months ago
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Uber Support has a 1.1 average rating from 1,405 reviews

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