Have driven uber for over 6 years , and more than 9000 fates . Love the job ,but the incompetence and uncaring nature of Uber support will drive .myself and other drivers off the platform
The problems with support remain the same and have been getting steadily worse .
They include :
1 support DO NOT RESOLVE anything
2 support DO NOT LISTEN
3 support DO NOT COMPREHEND or acknowledge genuine problems
These 3 factors alone ,ensure that concerns for uber drivers and issues with uber app are never resolved or rectified
THE SCRIPT from uber support remains the same from uber support
(A) we are sorry you have a problem
(B) we are sure this must upset you
(C) we promise we won't comprehend or follow up any problems you notify us about
(D) PLEASE enjoy our repetitive COPY PASTE never ending chain of emails where we demonstrate
We don't listen
We won't listen
We are not authorised to fix anything
We are not empowered or motivated to fix anything
We DO NOT OFFER SUPPORT
We remain in a bubble where we frustrate uber drivers with lack of the above
Please allow us the opportunity to move on and frustrate the next driver
6 months ago
Uber Support has a
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average rating
from
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