They are the worst, they can solve zero issues. If you lose connection you have to start all over. I talked to support for hours only to get no where, they give you a police form that you can't fill out, the police can't do anything anyways, guarantee these representatives are making next to nothing. Basically tldr, my uber driver sold my phone and told support he shipped it to me. In his defense I did make him angry, so I get it, I tried everything on my end to make it right offered 150 on top of their 20 fee, he could of even asked for more, but he would not talk to me.