First off, I have sent several messages about this ride. I was charged for an XL and did not receive an XL car, we had to pack into this tiny car like a bunch of clowns! My friends are all over 6 feet tall, it was ridiculous. Second, I will not be charged a $20 fee for a returned item when the driver did NOT return the item. In fact, he tried to steal it!!!! The only reason we were able to retrieve the item was because we share locations and we chased him all over DC for almost 24 hours. He then made my friend look in his vehicle for her phone when he knew he had put it in his glove compartment. I WANT MY FULL REFUND BACK IMMEDIATELY!!!!!!!!!!