I don’t normally provide feedback, and i’m truly sorry for having to write this review. However, it pains me to say that Uber support has to be the worst group I have ever worked with regarding assistance needed for multiple account discrepancies associated with an Uber ride and driver account. Before reaching out to Uber support, I had Xfinity cemented at the top of my list of extremely negative experiences. Unfortunately my numerous unprofessional interactions with Uber support has now forced me to revise my list, and unequivocally place them at the top in first place. Providing a brief background, I have carried employment titles as a Helpdesk agent, Technical Analyst, and Customer Service Supervisor. With that being said, i'm highly confused as to why Uber feels that there would be any minoot advantage to not allowing customers to speak with an associate within the Uber ride share department. With all the highly intelligent minds that contributed to the success of Uber, it makes it difficult to assume Uber was unaware they would be sacrificing “Positive Customer Experience & Feedback” when such a decision was made. Which makes your decision horribly apathetic. I have been going back and forth with Uber Support via telephone and email for a little over a week, and my Uber accounts are still unresolved. The results provided to me from my interactions during this time period have been an “Uber Support Team” with an extreme inability for “Active Listening”, along with a culture that supports employees being argumentative, and releasing the line on customers as normal treatment. In addition to their horrendous day to day customer treatment. The Uber Support Team have and will consistently display their limited system knowledge, and then close the customer experience with an absolute refuse any/all requests for escalation to management. Its unfortunate to have to provide such negative feedback, however I don’t necessarily believe in approaching the table with multiple complaints with no possible help or opinion on the resolution or start to a improvement. My opinion is, if you have to use the associates you currently employ then they need immediate retraining extensively. And my final opinion regarding the start toward improvement would be to provide an avenue for customers to “speak” to an Uber associate who can actually address and resolve account issues tied to their “Ride” account while on the phone. Thank You