This review is based on the policy and the timeframe allowed for drivers to cancel after accepting the trip. If as customers, we are only allowed to cancel within a certain timeframe, the driver should be held to the same. I’ve been inconvenienced so much by drivers who will accept the trip, drive within 5 minutes of my location and then cancels. Then I have to wait another 15-20 for Uber to find another driver that will accept the trip. Not to mention, that driver might be 15 minutes out as well. It’s awful that Uber allows drivers to cancel in such short distance from the rider.