I want to share my frustrating experience with Uber Customer Support. They do not care about their customers and only look out for themselves. I had an issue where someone used my information to create an Uber account. When I contacted Uber support about this, they refused to help me and told me I had to pay the $600 owed on that account. They left me with no choice but to create a new account to try to resolve the issue and remove my name and information from an account that was not mine, but it did not work. They proceeded to ban me from Uber Eats and would not refund the $100 gift card that was sitting in my account. Not only is that money just sitting there, but I can't use the account because they banned me due to someone committing fraud by creating an account with my name and information. They were no help at all and told me they had already made a decision and couldn't go back on it. The support manager did not care about the situation and kept saying there was nothing that could be done. The support team was the absolute worst. They truly only care about themselves and the company. No amount of proof will make a difference. If someone is using your information for an Uber account that you are just now becoming aware of, don't even bother reaching out to Uber. They will not solve the issue and will just ban you from using the app under your name. Uber needs to do better; they truly suck as a company.