I wish the ratings were in Black Holes instead of stars. I'd give it 5 for sure. Absolutely the worst customer service. Which is a complete misnomer. There is absolutely NO service, and they treat their "customers" with disdain. I've tried and tried to give them my money, but apparently mine isn't worth their time or attention. After trying to order a ride and having my payment method declined "Try another payment method: We are unable to process the selected payment method for this trip. Please select a credit or debit card issued in the US." when, of course, the 4 different payment methods I have attached to the app are all in good standing and all issued in the US, I contacted "customer service" through their chatbot and it's been two weeks of them saying "we'll escalate this and have someone contact you via email". 1 guess as to how many emails I've received? I'm happy to take my business elsewhere.