On April 16th I was arriving to the Hartsfield Jackson International Airport from Mesa Arizona the driver that was scheduled to pick me up at the airport called me and ask me to pay offline he didn't want to abide by Uber law in taking the code from me for my location he ask me to give him my address on the phone and because I didn't give it to him he use a profanity word towards me then hang up on me, I did call Uber to report it and all Uber did was send me a new driver then overcharge me for 2 drivers because of the previous driver that I reported of his behavior to them. They said I must pay them $91.98 and that wasn't appropriate, I refused to pay for 2 drivers. He should have been fired. Then they give me a $5.00 credit for the cover-up and sweep it under the rug. I'm very disappointed with how the situation was handled. Uber ride is important, and I really wanted to continue to use it, but what happened to me should have been escalated to the highest management, not sweep under the ground they should handle it at a Management point and compensate me for the full amount $91.98 for what he did to me, not credit me $5.00 dollars that doesn't take care of the problem. Shame of Uber Support they're sloppy and don't care about customers like me.
3 months ago
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