Uber overcharged me 6 months ago when I was on an overseas trip. Since the Uber driver and service would not do anything, I disputed the charge with my credit card company and received a refund. (Thankfully I had a screenshot of the quote I accepted versus what they then charged for the trip.) Six months later, I tried to book an Uber at an airport, and the app said I owed $157 and asked how I wanted to pay. I declined paying, but it charged my card again anyway. I tried Uber Support, but the system said it couldn't do anything because the ride was over 30 days ago. It didn't matter that what I was disputing was the unauthorized charge they had just made to my credit card. It makes no sense that they look at the original date THEY overcharged for service, and not how they took money without approval. I just disputed the charge a SECOND time now with my credit card company, and they are refunding the overcharge AGAIN. I have deleted my UBER account and app. They know most people they take money from without authorization will not fight it, and they make it impossible to get a fair resolution by limiting your ability to access the proper customer support. It's pathetic and unethical when a company feels they can take people's money with impunity.
3 months ago
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