The app is bad; if you try to get help with the app the customer service tells you they will write a report and get back to me on the app, they never do. I’ve had multiple problems with the Uber app and it isn’t worth using anymore, I will call a cab or Lyft. Uber customer service will not listen if the app is sending the driver to Amazon instead of the airport, the Uber customer service hung up on me, they read their script and have no interest in helping a customer. Also getting charged multiple times for a ride from Uber is very annoying having to call Ubers horrible customer service to get multiple duplicate charges for a single charge, this needs to be illegal and Uber needs to be held accountable. Uber is a lousy greedy business and customers need to bombard Uber with phone calls to get their multiple charges for a single ride back. I feel bad for Uber drivers.