At 7:37 am, I scheduled a ride with Uber. The app responded with "arrive by 7:57 am"...then found a driver that was 7 mins away, so I book it. 3 minutes later, I checked to see where the driver is and the wait time is now 9 minutes. I texted the driver about 10 minutes into the wait and asked 'Are you close?' and got no response. For 23 total minutes, the app stayed on that 9 minute wait time, so I canceled. The app, if you can believe it, responded to my cancel request by mentioning that the driver was on the way. On this day, I ended up arriving to work an hour late.