The issue with verifying my account has been ongoing since August 31st, and the process has been incredibly frustrating. First of all, you can't even call customer support directly. One representative informed me that they aren’t allowed to handle these kinds of issues themselves, saying, “I have to refer you to the 'specialized team'." Honestly, it felt like a joke. I was passed on to this so-called specialized team, and here’s what happened next: I received a message from someone named Joseph, who claimed to be one of the supervisors from Uber’s Support team. The message was polite enough, but the process they outlined was absurdly complex. Here's what they needed from me: - The last 4 digits of the payment method linked to my account - My existing email address - My current phone number - The charge amounts for any 2 out of my last 5 trips or orders - The locations for any 2 of those trips or orders - My new phone number, email ID, or name that I wanted to update They even suggested I check the receipts sent to my email for details about my past trips. After gathering all of this information, they claimed they would finally assist me in making the necessary changes. The kicker? At the end of the message, they offered a number to call for live support: 1-800-314-2308, available Monday through Sunday from 8 am to 8 pm CT. However, when I tried to call, I found out you need to have Premier Support to actually get through! So, after 10 days of trying to resolve this issue, I was back to square one. Out of desperation, I searched the internet and found another 1-800 number. When I explained the situation to yet another representative, they told me the same thing: "I’ll send your information to the 'specialized team.'" And here I am, caught in the same frustrating loop all over again... Today 11 days.... Still waiting...........