I’ve been using Uber for both rides and Uber Eats for a while now, but my recent experiences have been very disappointing. My last ride took more than an hour to get home, and it was a nightmare — though not the driver’s fault at all. The real issue was with the Uber app. The app kept showing confusing directions and mismatched pick-up and drop-off information. The driver first picked up one rider, then the app added another rider to the route. After dropping the first rider off, we couldn’t find the second rider due to the app’s confusing instructions. The map kept changing, and neither the driver nor I could figure out what was going on. The other rider kept calling the driver and shouting at him, which was unnecessary and made the situation even more stressful. I felt bad for the driver since he was just following the app’s directions, but everything was so poorly handled. On my phone, all I could see was "co-rider drop-off" without clear pick-up info, which made it even worse. This isn’t the first time I’ve had issues with Uber. I even canceled my Uber One membership because of poor service and unresolved issues. Uber’s support has been lackluster, and it feels like they don’t care about resolving customer concerns anymore. We’re paying a lot for these services, and it’s frustrating not to receive the quality we deserve. Uber needs to fix its app and provide better service because, right now, it’s just not worth it.