Uber drivers consistently discriminate against female physicians and when you contact uber they don't take any action, instead would listen to the drivers and decrease your rating. Reaching uber customer service takes zillion steps. Even once you do, they just copy paste company statements and policies and have no real human interactions. Very unprofessional service. I gave up on uber rides and now only do lyft. I was still using ubereats occasionally, now even that I would never do. I placed an order and notice the address was changed by uber based on location automation, so tried to cancel it within secs of ordering. I was directed to customer service who took 15 mins after connecting only to say they can neither cancel nor refund as the new address is not within the store's limits. Guess what he never even asked me the new address! So very unprofessional. Please don't use uber until they fix these issues.
3 weeks ago
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