I was at work ordered an Uber to Queens to meet my father, then we were going to Connecticut to a dealership. I got the conformation text that ‘Pasquale’ will be arriving in a few minutes. I go outside immediately when he got there to let him know I saw him & im just grabbing my things. I was back in his car 10 seconds later. I had 3 bags & a huge birthday bag gift for my dad get my self and everything inside the car. He’s scrolling through his phone not moving, looks back at me & says “yeah…..um I don’t go to queens so sorry about that” confused, freezing & with a dead arm I was just blank. He continued & said “ma’am I’m not going nor do I go to queens so please exit the car”. So I asked him what the reasoning of this was, & he just said “it’s really not your business, it’s just something I don’t do.” Now I’m getting aggravated, thinking my dad’s waiting for me & our appt is @3:00, I try reading & attempting to understand. I then called my boss who set up the ride for me explained I needed a new ride & he told me to put him on speaker phone. My boss reminded him he’s an Uber driver, he accepted the ride & I’m the business of customer service. Pasquale said he accepts rides but Uber does not disclose where the destination is, so a ride with Pasquale is a 50/50 chance he may kick you out. My boss being outspoken said this was ridiculous & rude & im on a time schedule. I then said ” I think it’s terrible you accept Rides that people Depend on you to get them to their destination & you pick and choose where you feel like going.Pasquale was now extremely mad. Pasquale then got loud & said “listen I don’t go to queens end of story, get the hell out of my car” I then grab my things looked at his replying what you do to paying customers with no means of transportation is disgusting. I do have a vehicle, but as I go back inside I’m thinking about how I’m a single mom, & how lucky I am to have people that love me. Then I had a thought that I’m DEFINITELY not the first customer he’s done this to, & I think about all the hardworking people out there who need to get to work to provide, & people who have important appt for their health or kids etc. single or not mothers who may need a ride somewhere, or the person who had too much to drink & need to make it home safely. Pasquale doesn’t go to queens bc he loses out on the ride back to Long Island. So it’s more important about Pasquale’s time & money, than just bringing someone where they need to go & taking a lose bc ITS YOUR JOB. You’re not going to be happy with every single thing you do at your job, but you do it. I honestly can’t believe Uber allows inconsiderate slimy insect pests to be employed with them. The amount of money it cost just to breath right now is insane, & the price to drive a car or get a ride from Uber is considered a luxury & when I have to take an Uber I expect to reliability, Safety & kindness. I’m a COO at an auto body & collision company, & I see accident happening EVERY SINGLE DAY. Dealing with cars & being driven places, it’s my job to make sure my customers can rely on me, & assure them that I’m going to protect them 100% through whatever process they need to deal with. This was the most selfish, mind blowing sickening thing Pasquale did today, & myself not the hardworking or just regular human beings in need of a ride don’t deserve it either. If Uber gives this dirtbag another dollar off another ride I will never use, or put a customer in an Uber again/ will never recommend. Pasquale is what’s wrong with the world today, scum being responsible for peoples transportation. Thanks Pasquale, for “canceling the ride” like you were doing me a favor too. Sickening. Do better with your employees Uber.