I am extremely disappointed with the customer support I received regarding a recent trip. The driver never showed up to pick me up, leaving me stranded and inconvenienced. I promptly reported the issue, expecting a fair resolution. However, despite reviewing the trip, Uber still charged me for a service I never received. This is unacceptable. A company of Uber's scale should prioritize customer satisfaction and fairness. Charging customers for incomplete trips is not only unfair but also erodes trust in your service. I expected better and urge Uber to revisit its policies to ensure this doesn’t happen to other users in the future. I also request a refund for the unjust charge.