I used uber on December 31 2024 in Minneapolis to transport myself, daughter and luggage from the four seasons hotel to jefferson line bus station. The experience was awful and customer support was worse. The driver pulled up to an obviously closed building with a sign instructing where drop off should be and refused to bring us to the proper drop off site. I would have been fine with paying extra. We were told to leave the car and we're forced to walk 8 blocks with all our luggage to arrive at our destination. We do not live in Minneapolis and would expect better service than being left in an unfamiliar area to navigate on our own with, again, ALL OUR LUGGAGE. I contacted Uber for a refund on our ride and was compensated two dollars. Not only was the driver extremely negligent in leaving a 57 year old woman with a child by the side of the road in an abandoned part of Minneapolis, Uber was not even remotely correct in helping with a refund.