Here’s a rephrased version: On March 11, 2024, I took an Uber ride while on a phone call. Due to the poor quality of my earbuds, I had to speak slightly louder. The driver suddenly turned the car radio to its maximum volume, making it impossible for me to hear my conversation. Shocked, I politely asked him several times to lower the volume, but he completely ignored me and kept it at full blast. When I asked why he had turned the volume up so high, he initially remained silent and then dismissively replied, "I would," while keeping the same volume level. He even put on his own earbuds during the ride. As someone who has used Uber for years and taken countless rides, I was stunned by this strange and unsettling behavior. I felt terrified and unsure of how far he might escalate the situation, so I stayed silent for the rest of the ride. Once I arrived at my destination, I informed him that I would report his behavior to Uber. In response, he shouted F word at me, showed me his middle finger, and drove away. I contacted Uber’s safety line three times on different days and sent several messages to their customer support team through the app. Shockingly, after eight months, I have received no response. Uber’s complete lack of accountability has left me deeply disappointed. It’s clear that this driver felt emboldened to behave so horribly because Uber fails to enforce consequences for such conduct. Today, while reviewing my ride history in the Uber app, I was astonished to discover that the record of this specific ride had been removed, while all my other rides remained intact. This blatant erasure of evidence is appalling and beyond comprehension. I have consistently left five-star reviews for Uber drivers for hundreds of rides, except for one instance where a driver dropped me off at the wrong address and left immediately. I have great respect and appreciation for Uber drivers, but this extreme case and Uber’s subsequent inaction are unacceptable. I have recordings of the incident and plan to seek legal assistance.