I am a regular uber rider. Most of the times the driver missed the turn(they said they follow the uber map) at the highway and they are charging me extra for their time. Is it not supposed to be paying me for wasting my time and being late for work because of that? Anyway it happens for a few times so sometimes if I am not busy updating emails etc I am telling to the driver that he needs to changed lane but sometimes they are telling me that they are right and the uber maps said it’s the right one so o just shut up. This week, it happens again and this time longer because he missed his turn twice. So I am late for more than 15mins. And they are charging me extra. I did tried to contact support many times and it’s so hard to hold on someone. And now I finally received result from Justine. Finally a person I guess. He is proud to say he is one of the manager and he thinks there is nothing wrong about the situation. Did you even try to ask the drivers if they really missed the turns before judging your customers?. It’s not about the money. It’s lower than $10 extra, although I worked hard for that, it’s about what is right. I don’t think it’s right to charge rider for the mistakes of the driver or uber maps. It’s unfair for us to pay for something I didn’t do. And uber support is the worst customer service I’ve ever encountered in my life. Just so sad that you guys going to lose customers because you just want to get extra money from your customers. If there is zero. I will put 0.