My uber shuttle trip is cancelled just before arrival time and they say your trip is upgraded but unfortunately you will not able to book ride after trying again and again for hours.Support is terrible! I explained to support that I've been waiting for a while and then i have to take an alternate option and Support wouldn't assist me while I was losing out on money and time They will just fool you by uivinv some promos but it is of no use if no ride is accepted by driver. I would leave no stars if possible!!!! My time is valuable and I don't like wasting especially if I drove a good bit away to reach office. How do we suppose to working and knowly know that support will not help you with anything but read a script over and over. Just terrible!!!!!!!!!