I cannot find a way to get to an uber representative. None of the options on the help page apply to my complaint. My actual driver was great. However, I was told that the first driver would pick me up within 10 minutes. That turned out to be over 1 hour! Suddenly I had a different driver. Lisa was supposed to pick me up at first. I wrote her 5 messages on the ap to find out what was going on. She never wrote back. She could at least have notified me of what was going on! I feel that I deserve a partial refund for having to wait for an hour. I walked to the end of the street to help the driver because someone with a flat tire was blocking the way. I stood there for 20 min waiting, and then finally walked back to the house. I have bad knees and hips and this was quite an inconvenience! I don't like the fact that you have no customer service representatives! I am deleting the ap, and will use another service from here on out! I am also going to write a Google review to let others know about your lack of customer service!