It has been a month and countless emails of me trying to get support from uber support and nothing has been fixed. I continue to get the same useless responses and promises that are never filled by the support staff. It is as if they don’t even bother to read what the issue is at all. 1 month and not one thing has been done to help my issue. I can not change my legal name on my account, I am not suppose to have a driver account at all ( I am a rider only). I can not change my payment method so that outstanding tips can be paid as the account is not in my legal name. I can’t change my name until the tips are cleared. Support keeps telling me to do these things I can’t do because of uber‘s system. And the app tells me I have to have support change my name which they will not do. Support is now telling me they can’t void the tips they said they would void a month ago because it has been over a month. And that they can not send my info to an escalation team until I fix the issues I can’t fix without uber support. It has taken them over a month to do nothing but make me upset and frustrated. I have left a very poor review with the Better Business Bureau as well. It is as if Uber support is trying to not help and not read the issues that I am bringing up.