Uber is the most unprofessional company I have ever come across. The customer reps are extremely rude and threaten you with account closures if you dispute a fare. Over and above that they lie outright. I was overcharged fare for no fault of mine. The road was closed and it should have been picked up by them. The car had to take a detour of 2 miles for which they increased my fare from £35 to £59 - which was exhorbitant. When I challenged the fare I was told that it could not be changed. When I insisted- they threatened me that my account will be closed as I have been made multiple refund requests on legitimate rides which is an outright lie. In my several years of using UBER I have requested for refund only 2-3 times. Terrible company and appalling customer service. They should be banned in UK