We ordered an uber and it said 14 minutes to arrive so we waited in our pick up destination. The uber driver turned up on the wrong side of the ride which fair enough so we walked over to him and he drove off so we waited a further 10 minutes and he never came back when I spoke to customer support they were adamant we had to still pay the money for the driver not even doing his job they the company as a whole have refused to help. We feel very conned and after using uber for a long time are very disappointed especially with their customer support who seem to not care about the customers getting conned and then having to find alternative transport standing in the cold late at night very disappointed one star was me being generous.