Poor Customer Service, Misrepresentation & Unresolved Issues I regret signing up with Hitched, as my experience has been extremely disappointing. There were clear discrepancies between what was promised and what was actually provided, and when I raised legitimate concerns, my complaint was handled poorly. It took 9 weeks and multiple follow-ups before I was finally able to have a conversation about my concerns, which is completely unacceptable. Despite multiple attempts to resolve the issue, I was repeatedly ignored or met with dismissive responses. Key information that was confirmed as being held on record was not provided in response to my Data Subject Access Request (DSAR), which raises serious concerns about transparency and compliance with data protection laws. Furthermore, when I challenged inaccurate statements and misrepresentation, my concerns were brushed aside. Instead of addressing the core issues, Hitched’s approach was to defend their staff rather than investigate or resolve the matter properly. Their complaints process, which supposedly includes mediation, was also ignored without explanation. To make matters worse, I was falsely accused of being aggressive during a call, despite the fact that I was responding to inaccurate claims and, at one point, a verbal threat made towards me. Hitched refused to provide a transcript or recording of this call when requested. Their resolution was to simply delete my account and ban me from the platform in the future, rather than address the valid concerns I raised. This does not change the fact that my experience with them has been one of frustration, poor service, and a complete lack of accountability. If you’re a wedding supplier considering using this platform, I strongly advise proceeding with caution. Would not recommend.