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Anonymous
Stopped in on a Monday afternoon very few customers in store. Many cashiers standing waiting for a customer to go through their line. I had a return, a women with a full cart stepped in front of me to cash out and she had no return. I was holding a table that I wanted to exchange for one that was not damaged. Instead of the cashier suggesting to the women to go to one of the other cashiers standing doing nothing she rang her up. I asked if one of the other cashiers could help me she said no. I waited and when it was finally my turn I told her I wanted to exchange the table She asked me if there was another one in the store. I told her I didn’t know and didn’t want to walk around the store looking while holding a table. She would not even ask an employee to look for me. Finally I asked her to call someone. Someone came over walked down one aisle said no they don’t have anymore. I asked if another store might have one and he told me to call. I asked if he could call and he said no. I can understand if they were busy but there was only a hand full of people and many employees standing around waiting for a customer. I had spent over $150.00 two days before.I will go across the street to Home Goods from now on and will be returning everything! Very poor service all around !!!!!
3 years ago
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Hobby Lobby has a 2.0 average rating from 396 reviews

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