I have ordered hundreds of knobs from Hobby Lobby in the past. My last order one of the glass gold antique knobs which broke as soon as I installed on my bathroom drawer. I contacted customer service, sent a picture of the broken knob as requested and simply asked for a $2.99 knob replacement. They refused, stating that once it is taken out of the package they are not responsible! So now I need to pay for shipping for one knob and the knob replacement! Not so much the $2.99 knob and shipping, it’s the principle! I’ve been a loyal customer and they didn’t even have the courtesy to reply to my dissatisfied follow up email after them telling me they will not replace. Sorry Hobby Lobby, terrible customer service and you just lost another loyal customer.