Do not order from Hobby Lobby online! I purchased two baskets late December 2021. One finally delivered January 18, the other one was on the FedEx truck to deliver January 19. I sent an email and called Hobby Lobby CS on January 20th. I left a message because they were too busy to take my call. Customer Service returned my call but I was unable to take the call because I work during the day but call right back 4 times leaving a message each time but no response. I spoke to the operator who transferred me to the sup Jana but she never returned my call. On January 21st I called during my 30 minute lunch. I was finally able to speak to a CS rep after a 20 minute hold. After explaining my issue, she put me back on hold and I believe maybe reached out to FedEx, came back on the phone and said that I should call back after 8 days for a refund if I still have not received the item. Really!!! Hobby Lobby has had my money since late December and I still do not have the merchandise.