On November 21, 2022 my friend and I went to Hobby Lobby located at 13899 SW 88 Street in Miami, FL 33186 Store #559 The store was packed as expected at this time of year and the lines were long. I had made a Happy Planner purchase last week and this week they were on sale for 40% off and I also wanted to purchase one for my daughter as a gift. The cashier could not speak English at well nor could the manager!! They had the nerve to ask me why it bothered me that she didnt speak English. She is new and so what if she doesnt speak it. This store is on American soil and I an American have lived here all my life. I made my purchases and then the problem really started! She didnt understand I wanted to return my purchase and re buy it at 40% off. she put the items aside and i had to keep repeating that I wanted to repurchase them The manager came over and she could not understand us either. A third employee had to come over and explain what we wanted done. Another employee even chimed in so what if she doesnt speak English, she is new. I as an American can not get hired if I am not bilingual but yet you are hiring and promoting people who dont speak English?? My girlfriend returned her purchases. Her and I vow to never shop at Hobby Lobby again. We are not a bilingual country We are America and the language is English. I kept my purchase because i truly needed it but from now on I will order directly from The Happy Planner Website. You really need to rethink your hiring process This is not Little Havana or Cuba. This is West Kendall in Miami, FL More people need to take a stand and stop supporting theses stores that are so offensive.