I went into Hobby Lobby today and picked up a frame and a wind chime. As I am walking away from the register after purchasing the wind chime literally breaks and part of it falls on the floor. So I kind of laughed and said to the two women at the register (one checking people out the other, literally just standing there) "Well, I'm definitely going to return that.." and then she says (the one doing nothing and just standing there) "its not really broken.."(it had screw hooks and the screw hook had fallen out...probably because the hole was too wide) . Then I said (nicely, keep in mind) well it's clearly kind of flimsy so I would rather return it. And then she just looks at me and said..."well, you're going to have to get in the back of the line". At this point 10 people were in line. I said "are you serious?" because in my mind...why wouldn't you just see what happened (be an employee doing absolutely nothing with your time) and just say, I'll take you to the other register so you can return that no problem. Then the woman ringing out says...yup..you have to go to the end of the line. So I start walking back there and then was like...nope. I turned around...put it down and said "you keep it" and walked out. I ended up calling the manager, telling him what happened and he had me come back so he could refund me for the item. He was very nice, but I will never go back there. I don't need to see those two employees of the month any time soon. I have worked in customer service a bunch and as a waitress, teacher...this just isn't how you treat people. Period.