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Anonymous
I went thru checkout and when I looked at my receipt on the way to car I noticed I had been overcharged a little over $20. I went back in and yes she had charged me 19.99 each for two 1.99 items. So now I have to wait again in a long line to get my refund. I no people make mistakes but now I am the one that has to wait in a long line again because only one register does refunds. Well guess what lady in front of me has a no receipt refund. So they have to call manager. Well she took 15 minutes to get there after I had already been in line 10 minutes. Then the manager apologies to the lady that had no receipt. The whole point is I did not make the mistake so it should have been taken care of without me going back thru a long line. Customer service is supposed to be number one.
4 months ago
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Hobby Lobby has a 2.0 average rating from 396 reviews

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