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Michelle Groves
After many months of sheltering in place, my 2 daughters, 2 grandchildren and my sister and I went to our Virginia Beach HL. It was fun to be out with FAMILY. While we were standing together looking at craft sets and talking, a strange man yelled to us to social distance and said again something about social distancing to us. He himself had no mask or gloves on, did NOT identify himself, nor did he apologize to us when we informed him that we were family and came together. He rudely stood there making a face at our response and then walked away. When I checked out and paid, I told my cashier about our experience, and he told me this man was the number 2 manager for this Virginia Beach store. He also told me this man had a management background from Lowe’s or Home Depot and was “rough” he also told me he kept taking his mask off and then putting it in, which is exactly what he did while we were shopping. All the while he was requiring his cashiers to KEEP a mask on. This was absolutely OFFENSIVE and VERY INAPPROPRIATE BEHAVIOR FOR ANY sales staff, let alone a store manager. I have previously brought my grown kids shopping there and bought furniture items and wall art, for them and us. I can tell you I will NEVER set foot in another Hobby Lobby. This man made such a scene accusing us when we were in an aisle with NO OTHER customers near by. Is this how you treat loyal customers?? By humiliating them and accusing them and then not even bothering to apologize? I hope and pray that you investigate this man. He is a liabilities to your brand.
4 years ago
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Hobby Lobby has a 2.0 average rating from 396 reviews

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