They have amazing products and in store service is always fantastic. During the pandemic, though, I ordered from online. I received my package and had two items completely broken in several places and two others damaged. I've tried contacting corporate for a week now and they won't accept phone calls directing you to email only. Well, I emailed the first day and have now emailed twice and yet to receive any response. So, I called a Hobby Lobby store about an hour from my location asking if I could bring in my receipt along with the broken items and the damaged items to exchange for items that were not broken. They said when ordering from corporate it has to be dealt back with corporate. So, the in store customer service has been amazing when I've gone to physical locations - always very friendly and helpful. Dealing with an online order - has to be one of the worst experiences I've ever encountered. I'm about to drive an hour to my nearest Hobby Lobby location and just purchase the items again since I cannot receive a response but then do not intend to shop there any longer. If the items weren't matching items to the other ones I got - I wouldn't even bother.