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Anonymous
Recently purchased several items from the Longmont, Colorado Hobby Lobby store. Items included a seasonal candle, 5 packages of paper flowers and a bottle of the seasonal Pumpkin scented foaming hand soap. All items were placed in the same bag together. After about 3 more stops , I arrived home only to find the soap had leaked nearly completely empty inside the bag ruining everything inside the bag and soap had leaked out into my vehicle floorboard saturating the carpet mat and the carpet underneath. The bottle was still sealed at the top and no apparent holes in the bottle. Went back to the store and was refunded my money for all items. Spoke to 2 different store managers as I asked to have the carpet cleaned only where it had leaked and was given the song and dance of we have to make an incident report to home office on Monday since this incident happened on Saturday. Called the store on Monday after the store had been open a couple hours and spoke to the same manager and was informed that the protocol was to make an incident report to home office. That I am to "wait for a call from Home Office". I question why a simple carpet cleaning from a product they did not wrap is going to be a lengthy process while the soap may discolor and stain my rental vehicle.
4 years ago
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Hobby Lobby has a 2.0 average rating from 396 reviews

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