Ordered a high priced item on tuesday (not that it should make any difference) for next day click and collect. Wednesday and the tracking said they hadn't even been given the parcel by the main depot. I rang twice that day and was told it would definitely be in store by the end of day even though I could quite clearly see via the tracking that it wouldnt be. Thursday strived and still no item or any updated tracking. Rang hobbycraft and they said they would send me another to my home address on a next day service. Friday arrives and no updated tracking and no parcel. I rang customer service again and they say they havent even sent the parcel from the main depot and would I like it delivered the next day? I asked for a refund and they said they wouldnt very able to give me my money back for eight days! They have already cost me money and I have now missed the deadline for my work as I don't have the tool I need. I do feel like covid is being used as an excuse, how can it be unprecedented a year later? And also do not make promises you cant keep. If you cant fulfill next day orders than simply dont offer them. I'm now finding it almost impossible to get my money back. Appalling service that has cause me alot of stress.