Hobbycraft Reviews

Name: Hobbycraft
Rating: 3.28

3.3 Rating 130 Reviews

53 %

of reviewers recommend Hobbycraft

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Metrics

3.3

Based on 130 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Email, Telephone

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Hobbycraft 1 star review on 28th October 2022

Anonymous

Hobbycraft 1 star review on 6th August 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A huge range of great products at very reasonable prices. Online ordering was very easy, click and collect or delivery to home were excellent and instore the staff are amazing”

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Posted 3 weeks ago

“Leah at the Stafford branch of Hobby craft went out of her way to help me with my shopping today 28/4/24.”

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Posted 6 months ago

“went to Greenford (west London) branch to buy artist's paint brushes. looked like the entire stock of them had been thrown in air and stuffed back into the display willy-nilly did not buy any”

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Posted 6 months ago

“Hobbycraft Bolton. This store is great. The staff are nothing but friendly and helpful every time I visit. Thank you Team Bolton!!”

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Posted 6 months ago

“Jam jars I bought, were made in China, lids didn't seal and where really thin cheap metal, useless. They were sold as jars for jam and pickle making! I wouldnt buy them if you want your jam to keep for longer than a month (not airtight)”

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Posted 7 months ago

“I took my sewing machine to hobby craft in Worcester as it wasn't working properly. I spoke to a lady called Carrian. What a wonderful lady, so helpful and knowledgeable. Although she got the machine to work I'm still having problems with it so have decided it's time for a new one. I loved that there was no 'hard sell' there was no push to buy. She advised me which sewing machine would suit the sewing projects I do. I will be going in to the Worcester store tomorrow to purchase a new one. Thank you.”

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Posted 7 months ago

“Very efficient service and question I asked was answered …went into local Hobbycraft… Emmie in Cirencester branch was happy and smiley and helpful at the till…”

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Posted 7 months ago

“I received part of my order put packaging in bin but when I've phoned about rest of order they were of no help. As I'm disabled I can't get to the shop to make purchases, thought online would be good. They have taken my money but I don't have all my purchases. Won't be shopping with them again”

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Posted 8 months ago

“Be careful what you see on their website. The customer service confirmed what being advertised on Hobbycraft official site is out of their control. They don't need to follow the law and will continue posting their misleading ads. As of today their scam advert is still on their website which they claim "out of their control" 😂 Obviously they intend to leave it there and scam more people. Feel free share on Facebook, Instagram and Twitter #scamhobbycraft check response from other users who experience similarly. Many of us already reported this awful company to ASA. The more the better 😊”

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Posted 1 year ago

“It's very nice”

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Posted 1 year ago

“Rude staff in store and a customer service department who didn’t care. Clearly a company who don’t pride themselves on good customer service. Won’t be shopping in hobbycraft again.”

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Posted 1 year ago

“Twice in the last few days I have tried ordering online/click and collect and for some reason, it just didn't work. Tried again this morning. I even phoned your customer service number, but they too couldn't help. In the end I gave up and cleared my basket of all my purchases. I am disappointed, but it doesn't matter.”

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Posted 1 year ago

“Please check your prices before you buy. The only scissor sharpener cost £16 something,the same product cost £10-99 in Trago an outrageous difference and sorry l used it in belief that big HobbyCraft would be cheaper.Never again”

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Posted 1 year ago

“still awaiting down load from a week ago. Charged p+p and have been told its with the liasion team , have contacted them on 3 occasions, I have now asked for a refund but I'm not holding any hopes on this one . Will never shop with them again”

Helpful Report

Posted 1 year ago

“for nearly 3 months now my wife and I have been going in to the store nearly every week wanting to buy loose pick and mix beads as she loves making jewellery with them. But every time we go in there's never any beads. We ask when are you going to be getting your beads in but we just keep getting told "we don't know, maybe next week, I don't know"... or, "theres a supply chain problem, maybe next week" but then when we go back a week later it is still the same situation with no beads.”

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Posted 2 years ago

“Very disappointed with faux parsley fern and hanging foliage 2 .plus berry spray. Very small, expensive and poor quality. Parsley fern spray looks cheap and is held together by tape. Awful”

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Posted 2 years ago

“Made a large order specifically from Hobbycraft because I needed Next Day Delivery. Order was not received the next day, or the day after. I currently have no items and I'm out of pocket by over £400. Hobbycraft refuse to refund me until they receive the items back at their warehouse but admit that 'once Royal Mail have the items, they have no control over where they go'. I have no timescale as to when I'll receive my money and until then, I have no funds to order the items from elsewhere. As a result of this, I checked some review sites and I wish I had done it before because I am clearly not the only person to have had a negative experience. I urge you to spend your money with a company that actually deserves your money.”

Helpful Report

Posted 2 years ago

“My wife is physiologically addicted to the program. It's fantastic she has found an hobby in her retirement and it is most evident she immensely enjoys it. However, its driving me to disappear the manic handjestuerss ALL the time by most presenters. For heaven sake get them to put their hands on the table, preferabley supper glued if they encounter difficulties or just sit on them Kind regards and best wishes to them all, Barry.”

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Posted 2 years ago

“I will take an opportunity to thank the team for an outstanding customer service! Thank you!”

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Posted 2 years ago

“I recently purchased a sewing machine from Hobbycraft in Sheffield and would like to let other people know how helpful the staff were. Not only help with choosing the right machine for my needs, but the assistant who went well above and beyond, by actually delivered it to my home after work that evening. I can't thank you enough, you know who you are with your long flowing locks. Thank you.”

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Posted 2 years ago

Hobbycraft is rated 3.3 based on 130 reviews