Placed an order for goods and requested a delivery address different from billing address which clearly states you can do on their order form. Hobbycraft sent part of the order to billing address and part to the requested delivery address. This has caused me undress stress and costs me money. I spoke to customer service about this and explained the situation. At the time they agreed to refund the associated mailing costs. Unfortunately the have gone back on their word and just keep closing the case, no matter how times I contact them. Their customer service is disgusting, they are totally ignoring the fact that it is their error. They are the ones who delivered the parcel incorrectly which cost me £21.13 for the private mailing company I use to forward on the item of mail. I live aboard so I do not have any parcels delivered to my billing address as they take 3 months plus to get to me. Also, there is all import charges for any parcel that enters customs. Customer service keep closing the case saying it’s resolved. I can tell you now it is certainly NOT resolved, there is still the reimbursement of my mail costs to be addressed. Hobbycraft customer service staff need educating on how private mailing companies work. This review and complaint needs to be referred to Katherine Paterson, Customer Director